Acceptable
Payment Methods:
* VISA & MasterCard - Billing information must match Credit
Card Records or your order CANNOT be shipped. If you are shipping to a
different address other than billing address, this Shipping address
must also match with your credit card records and be listed as an
alternate shipping address.
* PrePaid Personal, Company & Certified Checks - This will
delay order processing as payment must be mailed to pccDepot & and
Payment MUST Clear Before shipment will be released.
* Purchase Orders will be accepted from Public
Schools/Universities & Federal, State and Local Government. Call
in to place the order & then fax, email attach, or mail the Hard
Copy PO. We cannot ship without having the Hard Copy PO in our
possession.
* Purchase Orders from Private Schools/Universities &
Corporations will be accepted upon Approval from our Credit Dept. Just
give us a call for further information.
Shipping Policies:
Orders are typically shipped within 1-2 business days. Shipments are
processed on M-F on Business Days, 9:30AM-4PM EST. (Holidays Excluded).
Orders received by 2PM EST on are typically shipped within One
Business Day (24hrs). Please remember that WeekEnds and Holidays are
NOT Business Days.
Many products are listed stating Same Day Shipment on Orders received
by 2PM EST & these products will ship same day on orders received
M-F (Non-Holidays). (Note: Credit Card Approval Problems, etc, will
delay order processing).
PCCdepot sends out tracking numbers each evening to our customers as
orders are shipped. You can track your order using the carriers
website with your tracking number (Fedex.com, UPS.com, etc).
Taxes:
PCCdepot is located in NJ and State Sales Tax will be charged on
orders shipping within NJ. Resellers & Exempt institutions please
call for instructions on placing orders shipping within NJ without NJ
State Sales Tax being added to your order.
PCCdepot Warranty & Return Policies:
If you receive a shipment which appears to have been damaged by the
shipping carrier, please REFUSE shipment & notify us immediately.
We will deal with the carrier for insurance purposes and arrange for
another shipment to you. You must call 1-732-985-2121 to get a Return
Authorization Number (RMA#) before shipping the product back to us.
PCCdepot offers 15 day return for replacement on all equipment that
arrives to you in defective condition. Please save all packaging
materials, manuals, cables, etc and return them as well or restocking
fees will be charged. You must call 1-732-985-2121 to get a Return
Authorization Number (RMA#) before shipping the product back to us.
PCCdepot is NOT a Manufacturer & is NOT responsible for
manufacturer defects so we split the cost with the customer on
returns, customers pays for return shipping to PCCdepot and we pay for
shipping for product replacement. PCCDepot does NOT offer
cross-shipping of merchandise, you must return to us for replacement.
Please use trackable shipping method like FedEx Ground or UPS Ground
& Ship INSURED as we are NOT responsible for shipping damage on
returns.
PCCdepot offers a 15 day return for product credit less 15% restocking
fee on all NEW, Un-Opened equipment that you want to return for
whatever reason. Shipping Charges are NOT refundable. Please use
trackable shipping method like FedEx Ground or UPS Ground & Ship
INSURED as we are NOT responsible for shipping damage on returns.You
must call 1-732-985-2121 to get a Return Authorization Number (RMA#)
before shipping the product back to us.
After 15 Days all merchandise sold by PCCdepot carries the original
MANUFACTURER warranty only. Please contact the manufacturer for
instructions on returning merchandise. If you require help finding
manufacturer contact information, please refer to the instructions
which come with the merchandise or give us a call.
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